Unlocking the Secrets of Your Call Center
In today’s world, corporations everywhere have call centers. It is through the call center that the corporation can communicate directly with the customer …
Hearing the Voice of Your Customer
What do these very diverse businesses have in common? TWA. PAN AM. Woolworth’s. Sports Authority. Staples. Banana Republic. They have one thing in common. …
Law of Unintended Consequences
Many years ago, there was an IT department. The role of the IT department was to extend the business of the organization into technology. The world of IT was …
Getting Big Data Right: A Checklist to Evaluate Your Environment
Anyone who has been awake for the past few years cannot but help to have noticed that there is a groundswell of interest in Big Data. Big Data is the …
Data Architecture, Where Go’est Thou?
The other day, I ran across an article that discussed data architecture. The article had an “old” architecture and the “new and improved” architecture. …
The Field of Dreams Mind-Set
Bill Inmon explains why the Òfield of dreamsÓ strategy is appropriate for business
Textual Analytics: Business Intelligence from a Textual Foundation
Published in TDAN.com April 2007 Analytics have been around from the time the first computer program was written. Once corporations began to generate data, …
Data Warehousing in a Healthcare Environment
Published in TDAN.com January 2007 For years organizations had unintegrated data. With unintegrated data there was a lot of pain. No one could look across the …
Making the SOA Implementation Successful
Published in TDAN.com October 2006 First the organization built its systems. Then the potential of the Internet and the web was discovered. And …
Matching Unstructured Data and Structured Data
Published in TDAN.com July 2006 For years the worlds of structured systems (transactions, data bases, Oracle, DB2, Teradata, et al) have grown up side by side …