Business Rules August 2011

This column takes a fun look at the reality of todayÕs business governance practices as seen through the eyes of…

The Decision Model June 2011

Barbara von Halle and Larry Goldberg explore three real-world projects to illustrate how organizations are successfully using decision models to…

Leave the “IT” in “ITSM”

Charles Betz explains why removing "IT" from "ITSM" is a negation of the fundamental identity of computing professionals.