Data’s Role in Improving Customer Service
As customer service continues to be a top priority for businesses, data has become a crucial aspect of improving the…
As customer service continues to be a top priority for businesses, data has become a crucial aspect of improving the…
Customers are constantly giving feedback on products or services they have received. But how can retailers use this to create…
What is data without research? And how else can we know we have good, usable data except besides knowing that…
There’s been a lot of Chat about ChatGPT, the new AI chatbot being developed by a company called OpenAI. Indeed,…
I love the term “Zero Copy Integration.” I didn’t come up with it, it was the Data Collaboration Alliance,[1] that…
The project management profession, like many others, faces an emergent threat from artificial intelligence (AI)-based technologies. Project managers are likely…
“There is nothing new under the sun.” Ecclesiastes 1:9 I know this biblical quote has serious implications. But here, I…
Data breaches, in case you hadn’t noticed, are all the rage. In today’s world, when smart telephones are all the…
Knowledge truly is power, and at no time in human history have people had more access to information than they…
In the publishing industry, there are a lot of things we can measure. However, if there is no strategy underlining…