Establish a Profitable Quality Program in 2021

Quality Managers have a problem. The success of their quality program hinges on one thing. It’s not KPIs and it’s not methodology. It isn’t even employee engagement or customer satisfaction. The one thing a quality manager needs most is leadership buy-in.

Quality programs fail because they did not have support from the top.

So how can you win executive support? Run a quality program that gets results. Results like increased customer satisfaction, employee engagement, and more efficient processes reflect in the bottom line. Improved profits tied to your quality program will get the attention of your executive team – guaranteed!

Where do you start? First, establish a data collection plan. An efficient data collection plan is the bedrock of a strong quality program. The ultimate goal is to use data collected from your processes to understand what is happening now (analysis) and anticipate change in the future (prediction). Statistical tools like control charts for process stability, t-tests for comparisons, and gage studies for understanding measurement variation are all key components of analysis. Use designed experiments, regression, and machine learning to learn how process changes will impact results. However, keep in mind, none of this is possible without first collecting the data.

Let’s consider three questions to ask before developing a data collection plan: 

  1. What do we plan to do with the data?
  2. What data is currently being collected? (And, what data is NOT being collected?)
  3. How is data collection impacting the process?

Think of data collection like a quality improvement initiative. Start by “defining” the problem (What is our end goal for the data?), “measure” the current state (What are we doing or not doing now?), “analyze” the situation (What impact does data collection have?), “improve” (How can we make data collection more efficient?), “control” (what do we have in place to ensure consistent, accurate data collection going forward?). Six Sigma professionals will recognize this as the DMAIC approach.

Start with the end goal in mind. For every bit of data collected, how will it be used in an analysis?  The act of collecting data comes with a cost. Carefully consider the requirements. Seek the root cause of an outcome and take the measurement closest to that point. Tools like process maps and cause and effect matrices can be helpful in this step.

Assess the current state of things. What data is currently being collected on the process? What tools are being used to collect that data? Where is it being stored? Is the data accessible and interpretable? A thorough assessment of the capabilities of your facility’s data collection effort can expose a gold mine of new insights. Typically, the people closest to the process will have the best understanding of how data collection efforts are working… or not working. Process operators are key allies in developing a sustainable data collection plan that can last.

A well-designed data collection plan is virtually transparent. Incorporating measurement capture directly into the production process is possible. Be creative and seek input from stakeholders.

Data collection doesn’t need to be all sensors and automation. Simple tools are available to help collect data. Search for quality control apps online. Or, start with paper and pencil!  Don’t overcomplicate it. Of course, be mindful of the bottom line.

Get started on your data collection plan today. A solid foundation of data is key to developing a quality program that moves the needle. Collect the data, analyze the data, make improvements, and get the attention of your executive leadership team. Your quality program is key to your company’s success. It all starts with the data!

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Tamela Serensits

Tamela Serensits

Tamela Serensits is the founder of Argolytics, LLC, a SaaS software company with a lightweight and affordable quality control solution built specifically for small and medium-size businesses. Argolytics is a 100% veteran-owned, woman-owned small business. To learn more, visit

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