Email Archive Management
Published in TDAN.com October 2002 Every day thousands of email messages are created as part of a company’s business operations.…
The Database Report – July 2002
Well, the second quarter of 2002 is officially over and it was a stormy one for the DBMS marketplace. DBMS…
Business Rules Grammar Part 2 – Thingee Business Rule Classification Scheme
Published in TDAN.com July 2002 Articles in this series – Part 1, Part 3 English grammar classifies the words and…
Top 10 Underutilized Call Center Software Capabilities
Published in TDAN.com July 2002 Since the start of the call center or “help desk” industry in the late 1980s,…
Are You Measuring Up? IT’s Time for an Accounting
Published in TDAN.com July 2002 Decrease corporate capability by holding the line on corporate IT budgets! Leading industry analysts suggest…
Impossible Data Warehouse Situations: Management Issues
Published in TDAN.com July 2002 This is an excerpt from “Impossible Data Warehouse Situations: Solutions from the Experts”, scheduled to…
Putting the Data Back in Data Architecture
Published in TDAN.com July 2002 The cover of Information Week the week of Jan. 21, 2002 proclaimed: “THE SORRY STATE…
The Denormalization Survival Guide Part 2
Published in TDAN.com July 2002 Articles in this series – Part 1 This is the second of two articles on…
Business Intelligence and CRM: Staying Alive in the New Economy
Published in TDAN.com July 2002 Executive Summary With the introduction of CRM comes the need to cut costs, improve…
Declarative Not Narrative
Published in TDAN.com July 2002 “We should find a way of describing what effect we want to achieve, rather than…