Best Practices for IT Service Management
How do you quantitatively measure the value of IT services to your organization? ÒI canÕtÓ and ÒI donÕtÓ are…
How do you quantitatively measure the value of IT services to your organization? ÒI canÕtÓ and ÒI donÕtÓ are…
Published in TDAN.com July 2002 Since the start of the call center or “help desk” industry in the late 1980s,…