Debunking the CRM Myth

Published in TDAN.com October 2001 Customer Relationship Management. Sounds simple enough. But the three letters C-R-M are striking fear in…

Accumulative E-Business Intelligence

Published in TDAN.com July 2001 Business Intelligence, decision support, analytical capability—it’s all about attempting to predict and influence the future.…

Borrowing From OO

Published in TDAN.com July 2001 Adapting object-oriented concepts to business rule analysis As a business rule analyst, I’m always looking…