A Data-Driven Customer Services Approach
As customer service continues to be a top priority for businesses, data has become a crucial aspect of improving the…
customer
How to Deal with CRM Challenges
Customer Relationship Management (CRM) is an acronym that stands for a software program used to create and manage customer connections.…
Hearing the Voice of Your Customer
What do these very diverse businesses have in common? TWA. PAN AM. Woolworth’s. Sports Authority. Staples. Banana Republic. They have one…