Unlocking the Secrets of Your Call Center
In today’s world, corporations everywhere have call centers. It is through the call center that the corporation can communicate directly…
In today’s world, corporations everywhere have call centers. It is through the call center that the corporation can communicate directly…
What do these very diverse businesses have in common? TWA. PAN AM. Woolworth’s. Sports Authority. Staples. Banana Republic. They have one…
Many years ago, there was an IT department. The role of the IT department was to extend the business of…
Anyone who has been awake for the past few years cannot but help to have noticed that there is a…
The other day, I ran across an article that discussed data architecture. The article had an “old” architecture and the…
Bill Inmon explains why the Òfield of dreamsÓ strategy is appropriate for business intelligence.
Published in TDAN.com April 2007 Analytics have been around from the time the first computer program was written. Once corporations…
Published in TDAN.com January 2007 For years organizations had unintegrated data. With unintegrated data there was a lot of pain.…
Published in TDAN.com October 2006 First the organization built its systems. Then the potential of the Internet and…
Published in TDAN.com July 2006 For years the worlds of structured systems (transactions, data bases, Oracle, DB2, Teradata, et al)…