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Why ISO Certification Is Worth It

ISO certification offers autonomous validation that ascertains a company’s conformity to a given set of standards. Today, data security vulnerabilities…

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Paying Down Semantic Debt

In my last piece, “Where does semantic debt come from?,” I described the Semantic Debt Life-cycle.  At a higher level,…

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The Agile Enterprise Coach

When your organization chooses to transition into more agile and leaner ways of working, you quickly discover that this effort…

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Hearing the Voice of Your Customer

What do these very diverse businesses have in common? TWA. PAN AM. Woolworth’s. Sports Authority. Staples. Banana Republic. They have one…