Unlocking the Secrets of Your Call Center
In today’s world, corporations everywhere have call centers. It is through the call center that the corporation can communicate directly…
inmon
Hearing the Voice of Your Customer
What do these very diverse businesses have in common? TWA. PAN AM. Woolworth’s. Sports Authority. Staples. Banana Republic. They have one…
Law of Unintended Consequences
Many years ago, there was an IT department. The role of the IT department was to extend the business of…
Getting Big Data Right: A Checklist to Evaluate Your Environment
Anyone who has been awake for the past few years cannot but help to have noticed that there is a…
Data Architecture, Where Go’est Thou?
The other day, I ran across an article that discussed data architecture. The article had an “old” architecture and the…
Data Warehouse Design – Inmon versus Kimball
Introduction We are living in the age of a data revolution, and more corporations are realizing that to lead—or in…
The Book Look: Data Lake Architecture
I consider Bill Inmon a seer. He predicted (and also shaped) the popularity of the data warehouse in the 1990s.…